FAQs
The questions every traveller asks before her first Encounter, answered straight.
Booking and payment
How do payments work?
You secure your place with the registration deposit, paid by card when you book. The rest follows the Encounter’s payment plan: each payment has its own date, shown on the Encounter page and in My Encounters, where you pay it by card. Payments are processed securely by Stripe, and each receipt arrives by email.
Can I pay more than the deposit?
Yes. When you book, tick any of the later payments to pay them the same day, or pay what is left at any time from My Encounters. The deposit is always paid at booking.
An Encounter I want is sold out. Now what?
Join the waitlist from the Encounter page. When a seat opens we contact waitlisted travellers in order.
What if I need to cancel?
The registration deposit is non-refundable. More than 60 days before your Encounter, every payment beyond the deposit is refunded; 45 to 60 days before, 50% of the total is refunded; less than 45 days before, nothing is refunded unless a suitable replacement traveller takes your place. See Terms & policies for details.
On the Encounter
Who can join an Encounter?
Every Encounter is for women aged 21 and up.
I am travelling solo. Is that okay?
Most of our travellers come solo. Choose a double room to be paired with a roommate, or a single room for privacy.
How fit do I need to be?
Each Encounter page lists an activity level. Easy means comfortable walking days; moderate means longer hikes at a steady pace. No technical skills anywhere.
Who leads the Encounters?
An experienced Encounter Lead travels with the group end to end, supported by vetted local guides at every stop.
Still stuck?
We reply within one business day.